Company Profile

Welcome to Dansk Produktionsteknologi ApS

Dansk Produktionsteknologi ApS is a company registered in Denmark.

Our registered business activities include consulting, development, design, manufacturing, trading and distribution within the fields of technology and machinery, together with related commercial activities.

Through our online store, rocoia.shop, we aim to provide customers with a convenient, transparent and reliable shopping experience.

Who We Are

Dansk Produktionsteknologi ApS is registered in Denmark under:

Company name: Dansk Produktionsteknologi ApS
CVR number: 39604787
Company form: Anpartsselskab (ApS)
Director: Jakob Stepping Pedersen
Registered address: Brå Møllevej 12, 8783 Hornsyld, Denmark
Country: Denmark
Email: support@rocoia.shop
Telephone: +45 52 55 56 84
Website: rocoia.shop

Our business combines technology-related activities with online commerce and customer service.

What We Do

Our registered business activities include areas such as:

Technology and machinery
Consulting
Product and technology development
Design
Manufacturing
Trading
Distribution
Related commercial activities

Products offered through our online store may vary over time according to availability, market requirements and our commercial activities.

Our Approach

We believe that a good online shopping experience should be straightforward and transparent.

Our goal is to provide customers with clear information about:

Products
Pricing
Payment methods
Order processing
Shipping and delivery
Returns
Refunds
Customer support

Before completing a purchase, customers can review the relevant product information and store policies available through our online store.

Customer Service

Customer support is an important part of our online store.

Customers may contact us regarding:

Product information
Orders
Payments
Shipping
Delivery tracking
Damaged or missing products
Returns
Refunds
Other questions relating to a purchase

For assistance, please contact us by email at support@rocoia.shop, by telephone at +45 52 55 56 84, or through the Contact Us page available on our online store.

When contacting us about an existing order, please include your order number whenever possible.

Payments

Available payment methods are displayed during checkout.

Payment method availability may depend on the order, delivery destination and the payment options currently available through our store.

Customers can review the available payment method before submitting an order.

Please review our Payment Policy for additional information.

Shipping and Delivery

Delivery is available to destinations currently supported through our online store.

Available delivery options depend on the customer's delivery address and the shipping options shown during checkout.

Orders are normally processed within approximately 1–2 business days. Estimated delivery times are displayed or otherwise communicated as applicable to the order and destination.

Delivery times are estimates and may be affected by destination, carrier conditions, customs procedures, public holidays or other circumstances.

Please review our Shipping and Delivery Policy for additional information.

Returns and Customer Rights

We provide a voluntary 30-day return policy for eligible products, subject to the conditions stated in our Return and Refund Policy.

Eligible consumers in the European Union and European Economic Area may also have a statutory 14-day right of withdrawal for qualifying distance purchases.

These statutory rights are separate from our voluntary return arrangements.

Nothing in our store policies is intended to reduce mandatory consumer rights available under applicable law.

Privacy and Security

We take the handling of customer information seriously.

Personal information may be processed where necessary to:

Process orders
Arrange payment
Provide delivery
Provide customer support
Handle returns and refunds
Prevent fraud
Meet legal or regulatory obligations

Our online store uses Shopify's e-commerce infrastructure and may also use independent payment, logistics and other service providers.

For additional information, please review our Privacy Policy.

Our Commitment

We aim to operate our online store with an emphasis on:

Clear Information

We aim to provide customers with understandable product and policy information.

Transparent Ordering

Prices, payment methods and relevant checkout information are displayed before an order is submitted.

Responsible Customer Service

We aim to review customer enquiries and order-related issues appropriately.

Consumer Rights

Mandatory rights available under applicable Danish, EU and EEA consumer law remain unaffected by our voluntary store policies.

Secure Shopping

We use established e-commerce and payment-service infrastructure to support online transactions.