Shipping and Delivery Policy

Last updated: October 5, 2026

This Shipping and Delivery Policy explains the shipping and delivery arrangements applicable to orders placed through rocoia.shop.

The online store is operated by Dansk Produktionsteknologi ApS.

1. Delivery Availability

We currently provide delivery to Italy and to any other destinations that may be made available through our online store.

Delivery availability may depend on the destination, product, order details and shipping services currently available for the relevant market.

The destinations currently available for a specific order are determined by the delivery options shown during checkout.

Please enter your delivery address during checkout to confirm whether delivery is currently available to your location.

As our supported markets may change over time, additional delivery destinations may become available in the future.

2. Order Processing Time

Orders are generally processed within 1–2 business days after the order has been successfully placed.

Business days generally exclude weekends and applicable public holidays.

Processing time refers to the time required to prepare an order for dispatch and is separate from transportation and delivery time.

Orders placed during weekends or public holidays may begin processing on the next applicable business day.

3. Estimated Delivery Time

After dispatch, delivery generally takes approximately 5–7 business days.

The actual delivery time may vary depending on factors such as:

Delivery destination;
Carrier operations;
Transportation conditions;
Public holidays;
Local delivery conditions; and
Circumstances outside our reasonable control.

Delivery times are estimates and are not guaranteed unless expressly stated otherwise during checkout.

4. Shipping Costs

We currently provide free standard shipping for eligible orders to Italy.

For other destinations that may become available through our online store in the future, shipping charges may vary depending on the destination and the shipping options available at that time.

Any applicable shipping charge will be displayed during checkout before the order is submitted.

Please review the shipping information and final order total shown during checkout before placing your order.

The shipping charge displayed during checkout for the relevant order should be regarded as the applicable shipping charge for that order.

5. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders and delivery destinations.

Where COD is available, it will be displayed as an available payment option during checkout.

If COD is not displayed during checkout for a particular order or destination, it is not available for that order.

Please follow the payment instructions provided during checkout and delivery.

6. Delivery Address

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please carefully review your:

Recipient name;
Street address;
House or building number;
Postal code;
City;
Country; and
Contact information.

Incorrect or incomplete delivery information may cause delays or prevent successful delivery.

If you notice an error in your delivery information after placing an order, please contact us as soon as possible at support@rocoia.shop.

We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

7. Order Tracking

Where tracking information is available for a shipment, it may be provided after the order has been dispatched.

Tracking information may take some time to become active after the shipment has been handed to the carrier.

If you have questions regarding your shipment, please contact us and provide your order number.

8. Delayed Deliveries

Delivery estimates may occasionally be affected by circumstances outside our reasonable control.

If your order has not arrived within the expected delivery period, please contact us at support@rocoia.shop.

Please provide:

Your order number;
Recipient name; and
Tracking information, if available.

We will review the available order and shipment information and provide further assistance where appropriate.

9. Missing Parcels

If you believe that your parcel may have been lost during transportation, please contact us.

We will review the available shipment information and, where appropriate, assist with the relevant next steps.

10. Damaged Parcels or Products

If your order arrives damaged, please contact us as soon as reasonably possible.

Please provide:

Your order number;
A description of the problem; and
Clear photographs or videos showing the damage where relevant.

This information helps us review the issue and provide appropriate assistance.

11. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us at support@rocoia.shop.

Please include your order number and details of the issue.

Where relevant, photographs may help us review the matter.

12. Failed Delivery

If delivery cannot be completed because of incorrect or incomplete delivery information, inability to receive the parcel, or another delivery-related issue, the shipment may be returned or handled according to the carrier's applicable procedures.

If you experience a delivery problem, please contact us so that we can review the available shipment information.

13. Taxes, VAT and Customs

Applicable taxes, VAT or other charges included in an order will be reflected where required through the store or checkout process.

For destinations where additional import duties, customs charges or other destination-specific charges may apply, the applicable treatment may depend on the destination and relevant laws or carrier procedures.

Where applicable, customers should review the information presented during checkout and any information provided by the relevant authorities or carrier.

We do not make representations about charges that are not displayed or determined by us.

14. Changes to Supported Delivery Destinations

The countries and regions supported by our online store may change over time.

A destination appearing in general website content does not by itself guarantee that delivery is currently available.

Current delivery availability for a particular order is determined by the options available during checkout after the relevant delivery address has been entered.

15. Returns

Shipping and delivery arrangements for returns are governed separately by our Return and Refund Policy.

Please contact us before sending a product back and follow the applicable return instructions.

Our registered company address should not automatically be used as a return address unless we specifically instruct you to send the return there.

16. Contact Information

If you have questions regarding shipping, delivery or an existing order, please contact us:

Company name: Dansk Produktionsteknologi ApS
CVR number: 39604787
Director: Jakob Stepping Pedersen
Registered address: Brå Møllevej 12, 8783 Hornsyld, Denmark
Email: support@rocoia.shop
Telephone: +45 52 55 56 84
Website: rocoia.shop